Yes! If you are not happy for any reason you can return your product for a full refund within 30 days. We ask that the item has not been worn for riding in this time.

Please visit our return section.

We offer no question asked returns and refunds. We just ask that its not been worn for riding and is in original packaging.

Our goal is for customers to love their Mektrac kit so reach out and chat with us to see how we can improve your experience.

Thats okay. You can still return it. Please just make sure it is securely packaged before shipping it back.

Unfortunately we cannot offer a full refund at this time. However we would be more than happy to exchange your product for something else or offer you store credit.

Just email us at mekanix@mektrax.com

We still offer a full refund within 30 days. However you are responsibile for shiping costs to get the product back to us. Just reach out and we will work with you the best we can.

Yes! Just email us at mekanix@mektrax.com and someone will help you pick out a new item and get your old one back.

Please read our size chart guide available on each item, although of course no two people are the same in terms of fit or preference of fit. 

It is often workable to fit across 2 sizes. The smaller one will simply give a higher level of compression and the larger one a slightly more relaxed feeling. 

Our product is a Made in Italy for performance road cycling, long training and intense racing and runs true to our sizing chart. 

We offer free returns on all domestic sales within 30 days of your purchase. Not happy just reach out to arrange a refund.

We love hearing this. If your purchase is within 1 year of receipt we will offer you a 30% discount on a new item so that you can get back to riding and crushing your goals.

Just email us at mekanix@mektrax.com to arrange this.

Congrats!!

All of our products are manufactured in Italy using italian fabrics with the exception of a few small items we currently source elsewhere.

Each product will identify the country it was made in.

All our fabrics are certified using sustainable processes. 

Additionally, each season we are working with our factories to introduce 100% recycled fabrics.  

This has to be done carefully to ensure no loss of performance in our garments for the high intensity end use. 

Each individual product defines the temperature range in its description.

Each item has its own specific care instructions 

However, because of the nature of these high stretch product in general we recommend 

Washing on a delicate setting in cool water 

Do not tumble dry  

Hang dry in shade, not direct sunlight.

The highly reflective sleeves and pockets on this jersey are achieved by a small dot print which provides a larger coverage, so lots of reflective area, but allows the fabric to still stretch and critically to breath. 

We work each year with athletes to test and develop our jersey. Our latest version of the Suit has some exciting updates to improves its comfort.

Mektrax uses the Shopify system and the benefits of its Transport Layer Security (TSL) encrypted system. Shopify is certified at Level 1 PCI PSS data encryption tool protecting payment transfers and prevention of viruses. 

Mektrax respects the privacy of all its customers and will never share your information with 3rd parties. 

We accept all major Credit Cards, Paypal, Shop Pay, Google Pay, Meta Pay.

We also offer installments through Shop Pay.

Our site offers the ability to see prices in most major currencies.  

Mektrax ususes a standard exchange rate which is beyond our control and cannot take responsibility for any additional fees charged by your bank or credit card. 

We recommend contacting your financial institution for further information. 

You will receive a confirmation e-mail once the order and payment is confirmed. This should be received within 10-30 minutes. 

If you do please contact us on mekanix@mektrax.com and we will advise. 

We will be working on your order to ship with 24 hours of receipt.  

The shipping time will depend on the method selected. 

Within the US this will be within 2-5 days. 

For international orders 3-8 days 

Yes we offer Gift Cards in several amounts from $10 up to $200. 

These can then be applied at the point of purchase by the recipient

Once we receive your order we will be working to ship it as soon as possible. We are happy to make any changes to your order and ask you to contact us as soon as possible through our online chat or e-mail us at mekanix@mektrax.com 

We will then confirm the amendment to you. 

It is our intention to transition all of our product, practices and processes to be 100% sustainable. However, like the beginning of any ride there is a long road ahead of us. 

As well as the use of certified sustainable fabrics we also plan to introduce close loop products which maximise the full opportunity to be carbon neutral. 

So far all of our fabrics and printing processes are certified as environmentally friendly with no detriment to performance. 

We are working hard to introduce more and more fully recycled fabrics with no reduction in the high performance of these products. 

All of our products are made with the highest level of care, expertise and long-term testing. Mektrax guarantees the products fitness for purpose.  

If there are any issues, concerns or suggestions please contact us through our online chat or e-mail mekanic@mektrax.com 

Despite all of our care things do go wrong.  

If this happens, we will either provide a free replacement or a full refund. 

Please reach out to us at mekanix@mektrax.com if you experience any issues.

We will offer a 30% discount for any product damaged as the result of a crash within the 1st year of purchase.  

Unfortunately, this can only be on full priced purchases. 

It is our intention to be as fully involved in the sport we love as possible.  

If you have an interest, please e-mail us at mektanix@mektrax.com 

Yes we love making custom kit and have satisfied many teams and clubs around the world with our product and service.  

Our approach is bespoke and individual so if interested please contact us direct on mekanix@mektrax.com and we will start the process  

Yes, we can use your design, or work with you on a design. We will take your design and upload it to our system then send it back for approval. 

Depending on the complexity this can be achieved in a single review or multiple but we will stay with it until it’s approved. 

Our typical lead time for production is 6 weeks but this can vary depending on the time of year but will never be more than 8 weeks. 

You will need to add some time in for the design development which typically takes 2-4 weeks. 

Yes our minimums are 11 pieces per item. You can have multiple sizes within the 11 pieces.

If you are concerned about meeting minimums please reach out and chat with us.

There are 2 main options 

Direct invoice which is 50% deposit and balance prior to shipping  

Individuals within the club order direct through a private portal on the Mektrax web site. 

 This will be arranged specifically with the club or team but usually its either  

 Delivered direct to one point of contact within the club for distribution or 

Drop shipped to each rider directly